Shipping policy

At Llimera House, we carefully prepare every order and work with our shipping partners to ensure that your purchase reaches you safely.

Please find below information about our shipping destinations, processing times and delivery.

1. Shipping Destinations

We currently ship to selected countries within:

European Union
United Kingdom
Norway
Switzerland

Available shipping destinations and shipping rates will be displayed at checkout based on your delivery address.

If your country is not currently available at checkout, we are unfortunately unable to ship there at this time.

2. Order Processing

Orders are processed within approximately 1-3 days after payment has been successfully received.

Personalised or made-to-order products may require additional processing time. Any specific production timeframe will be stated on the relevant product page.

Please note that weekends and public holidays are not considered business days.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

European Union: 4-7 days
United Kingdom: 4-7 days
Norway: 4-7 days
Switzerland: 4-7 days

These delivery times are estimates rather than guaranteed delivery dates.

Delivery may take longer during busy periods, holidays, adverse weather conditions, customs processing or circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any applicable free-shipping offers or shipping promotions will be clearly indicated on our website and/or at checkout.

5. Customs, Duties and Import Taxes

Orders shipped to destinations outside the European Union may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Llimera House does not control these charges and cannot predict their amount, as they vary depending on the destination country's regulations, the value and nature of the order and other factors.

Customers are responsible for ensuring that they are able to receive goods in their country and for paying any applicable charges required by local authorities.

6. Tracking

Where a tracked shipping service is used, tracking information will be provided to you by email once your order has been dispatched.

Please note that tracking information may take some time to become active after an order has been handed over to the carrier.

7. Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order.

Llimera House cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at llimerahouse@gmail.com.

We will do our best to assist you, but we cannot guarantee that the address can be changed once an order has been processed or dispatched.

8. Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at llimerahouse@gmail.com and provide your order number.

We will investigate the situation with the relevant shipping carrier and assist you where possible.

If an order is confirmed as lost or otherwise fails to reach you, we will provide an appropriate solution in accordance with applicable consumer protection legislation.

Nothing in this policy limits your statutory consumer rights regarding delivery.

9. Damaged Packages

If your order arrives visibly damaged, please take photographs of the packaging and the product and contact us as soon as possible at llimerahouse@gmail.com, including your order number.

We will assess the situation and work with you to provide an appropriate solution.

10. Delivery Problems Caused by Customs

If a shipment is delayed because of customs procedures, import requirements or unpaid customs charges, the delivery time may be extended.

If a parcel is returned to us because the customer refuses to pay applicable customs charges or fails to provide information required by customs authorities, please contact us at llimerahouse@gmail.com so that we can review the situation and determine the appropriate next steps.

Any refund or additional shipping costs in such circumstances will be handled in accordance with applicable consumer protection legislation and the circumstances of the individual order.